MyArrival ("we", "us") helps travellers prepare and submit electronic arrival card applications. To do that we have to handle personal information that you would otherwise hand to a government portal directly. This page explains what we collect and what we do with it.
1. What we collect
- Identity & passport details — full name, date of birth, nationality, passport number, expiry, issuing country.
- Travel details — arrival/departure dates, flight numbers, accommodation, purpose of visit.
- Contact — email address and (optionally) phone number, used to deliver your application and communicate about it.
- Payment — handled by our payment processor; we receive a confirmation token and the last 4 digits of your card, never the full number.
- Technical — IP address, browser type, and basic analytics so we can keep the service fast and detect abuse.
2. Why we collect it
We only collect what we need to (a) submit a valid arrival card application to the destination government on your behalf, (b) email you the result, and (c) keep the service secure and operational. We do not sell your data, and we do not share it with marketing partners.
3. Who we share it with
- The destination government — the entire purpose of the service. The exact data and routing depends on the country (see the destination-specific page for details).
- Our payment processor — to charge your card.
- Our hosting and email providers — to run the service and deliver confirmation emails.
That's the entire list.
4. How long we keep it
Application data is retained for up to 90 days after delivery so we can re-send your confirmation if you lose it. After that, traveller and trip records are anonymised or deleted unless you have a MyArrival account (in which case the data stays in your account until you delete it). Payment records are kept for 7 years to satisfy accounting requirements.
5. Cookies
We use a small number of first-party cookies for the things you'd expect: keeping you logged in, remembering your application progress, and basic analytics. We do not run third-party ad-tracking cookies on the application flow itself.
6. Your rights
Depending on where you live (GDPR, CCPA, others) you have the right to ask us for a copy of your data, ask us to correct it, or ask us to delete it. Email privacy@myarrival.com from the address on your application and we will respond within 30 days.
7. Contact
Privacy questions: privacy@myarrival.com. General support: our contact page.
This document is a plain-English summary of our practices. If you need the long-form legal version for a regulator or controller, email us and we will provide it.