The two parts of your payment
- Government fee — the price the destination government charges for the arrival card. We forward this to them on your behalf, usually within minutes of you submitting. Non-refundable once forwarded.
- MyArrival service fee — what we charge for preparing, submitting, and delivering your application. Refundable in the cases below.
We will refund the full service fee if:
- You request a refund before we submit your application to the destination government.
- We fail to submit your application within 7 days of payment due to a service-side outage (extremely rare).
- Your application is rejected by the destination government for a reason that was our error (e.g. we mis-transcribed a passport number).
- You are double-charged for the same application.
We cannot refund if:
- The destination government rejects your application based on the information you provided (incorrect passport details, ineligibility, etc.).
- You change your travel plans after submission. The arrival card is tied to your trip, not to a calendar date — most destinations allow you to update dates without a new application.
- You request a refund after we have already submitted to the destination government, except in the cases listed above.
How to request a refund
Email refunds@myarrival.com from the address
on your application, with your order number (looks like MYR-2026-XXXXXX)
and a short note explaining what happened. We aim to respond within 2 business days
and process approved refunds within 5 business days of approval. Refunds return to
the original payment method.
Chargebacks
If something has gone wrong, please email us first — we resolve almost every case directly and faster than a chargeback would. Disputing a charge before contacting us can result in your account being temporarily suspended while the dispute is investigated.
Contact
Refund requests: refunds@myarrival.com. General questions: contact us here.