Most people complete the form in under five minutes. We submit to the destination government immediately; the digital arrival card usually lands in your inbox within minutes, though some countries take longer at peak times.
Check your spam folder first. Still nothing? Sign in to your account dashboard — every application is there, and you can re-send the confirmation to yourself. If your account is also missing it, message us with your order number.
Small corrections are sometimes possible if you reach us quickly — contact us with your order number. Larger changes typically require a new application.
Refunds & billing
Yes, in the cases listed in our refund policy. The government fee is non-refundable once forwarded to the destination authority. Our service fee is refundable before submission and in cases of our error.
Because we add a service fee for preparing and submitting your application correctly. Both fees are shown clearly before you pay. See our pricing page for the per-destination breakdown.
About MyArrival
No. We're an independent service. The arrival card itself is issued by the destination government; we handle the form-filling, submission, and delivery on your behalf.
Account
On the sign-in page, click "Forgot password?". We will email you a reset link. If you do not receive it within a few minutes, check your spam folder or contact us below.
Sign in and visit Account → Settings. Account deletion is immediate; application records are anonymised per our privacy policy.
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